When a buyer purchases your item, Lhoop holds the funds in escrow until the order is fulfilled. Here's exactly how the money moves.
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The buyer pays your listing price plus a 7.0% buyer service fee, which Lhoop adds at checkout. The buyer pays it, so it doesn't reduce your earnings. Payment is processed securely by Stripe.
Your payment is held by Stripe while the order is in transit. This protects both parties: the buyer knows funds are reserved, and you know payment is guaranteed once delivery is confirmed.
Pack the item and lodge it at any Post Office, paying the postage upfront. Enter the tracking number and a photo of the lodgement receipt in your Orders tab to mark it as shipped. The shipping the buyer paid is reimbursed to you as part of your payout.
Once the buyer marks the order as received, the funds are released from escrow. If they do not, the funds release automatically 14 days after the order is marked delivered, or 21 days after dispatch if delivery is never recorded (whichever comes first).
Stripe deducts its payment processing fee from the released funds before transferring to you. The fee is 1.7% + $0.30, inclusive of GST. This fee is calculated on the full buyer charge, which includes your price plus the buyer service fee.
Stripe sends the funds to your connected Australian bank account automatically. Most transfers arrive within a few business days. Your first payout can take a little longer (up to about 7 to 10 days) while Stripe completes initial checks and settlement on a new account.
Funds are held in escrow until the buyer confirms receipt. If they don't, Lhoop releases them automatically 14 days after the order is marked delivered, or 21 daysafter dispatch if delivery is never recorded (whichever comes first). The window is generous on purpose. Australia Post timing varies a lot by region, and we'd rather give buyers time than rush them into auto-release.
If a buyer opens a dispute (item not received or not as described), funds remain in escrow while our support team reviews the case. We aim to resolve disputes within 5 business days. Read the Buyer Protection policy.
Yes. Go to Settings → Lhoop Balance to view your available balance, pending payouts, and full transaction history.
No. Payouts are automatic. Once funds are released from escrow, Stripe transfers them to your connected bank account without any manual action from you. Allow a few business days for the money to land, and a little longer for your very first payout.
See also: How do I get paid? and Seller fees & charges.
