1. About these Terms

These Terms and Conditions govern your access to and use of Lhoop, including our website at https://lhoop.com.au, marketplace features, messaging tools, payment flows, and related services.

By creating an account, browsing listings, buying, selling, or otherwise using Lhoop, you agree to these Terms. If you do not agree, you must stop using the platform.

2. Eligibility and Accounts

• You must be at least 18 years old to use Lhoop.
• You must provide accurate, current information and keep your account details up to date.
• You are responsible for activity on your account and for keeping login credentials secure.
• You must not create multiple accounts to evade restrictions, sanctions, or limits.

3. Our Role as a Marketplace

Lhoop is a peer-to-peer marketplace. We provide the platform and payment infrastructure, but we are not the seller or buyer of listed items and do not take ownership of inventory.

We may moderate listings, messages, and accounts to keep the platform safe, but this does not make us a party to each transaction.

4. Listing and Selling Rules

If you sell on Lhoop, you must:

• List only genuine, legal items that belong to you and are suitable for resale.
• Provide accurate photos, descriptions, size, condition, and known defects.
• Set clear pricing and honor the sale once purchased.
• Ship within 3 business days using a trackable shipping service.
• Upload valid tracking details and keep proof of shipment.
• Comply with all applicable laws, standards, and product safety requirements.

You must not list counterfeit goods, recalled products, unsafe items, illegal products, or anything that infringes another person's intellectual property rights.

5. Buying, Fees, and Checkout

• Sellers currently pay no seller commission on standard marketplace sales.
• Buyers pay a service fee at checkout. Our current fee is 7% of the item price per order.
• Buyers also pay shipping unless a listing explicitly states otherwise.
• Any applicable taxes, duties, or import charges are the responsibility of the buyer unless required by law.

We may update fees from time to time. Material fee changes will be published on the platform before they apply.

6. Payments, Escrow, and Payouts

• Payments are processed by third-party providers, including Stripe.
• Buyer funds are held in escrow until delivery is confirmed or auto-released under our payout rules.
• For eligible tracked deliveries, funds are generally released to the seller after buyer confirmation or 3 days after delivery status.
• After release, payouts are typically sent within 3 business days.

We may delay, reverse, or withhold payments where we reasonably suspect fraud, policy breaches, chargebacks, legal risks, or unresolved disputes.

7. Shipping, Delivery, and Local Pickup

• Tracked shipping is required for buyer protection and payout eligibility.
• Sellers are responsible for suitable packaging and dispatch within required timeframes.
• Buyers must provide accurate delivery information.
• Transactions arranged through Lhoop must be completed through Lhoop checkout, including local pickup arrangements where offered.

8. Cancellations, Refunds, and Disputes

• Buyers should first try to resolve concerns directly with the seller via platform messaging.
• If unresolved, buyers should open a dispute through support within 3 days of delivery where possible.
• We may request evidence from either side, including photos, tracking data, and communication history.
• Where a claim is approved, we may issue a full or partial refund in line with our buyer protection process.

Change-of-mind returns are generally not covered unless required by law or explicitly offered by the seller.

9. Prohibited Conduct

You must not:

• Trade outside the platform to avoid fees or protections.
• Upload false, misleading, deceptive, or fraudulent listing information.
• Use abusive, threatening, discriminatory, or harassing behavior.
• Interfere with platform security, scrape data without permission, or use automated abuse tools.
• Attempt to bypass account restrictions, moderation actions, or payment controls.

10. User Content and Intellectual Property

You keep ownership of content you upload, including photos, descriptions, and profile information. You grant us a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute that content for operating, improving, promoting, and protecting the platform.

You confirm your content does not infringe third-party rights. We may remove content that breaches these Terms or applicable law.

11. Privacy and Communications

Our collection and handling of personal information is described in our Privacy Policy. By using Lhoop, you consent to receiving essential service communications (such as security alerts, order updates, and policy notices).

You are responsible for ensuring your contact details remain accurate so you can receive account and transaction notices.

12. Suspension and Termination

We may investigate breaches and take action including warning, listing removal, transaction cancellation, temporary suspension, payment holds, or permanent account closure.

You may stop using the platform at any time. Some provisions of these Terms continue after termination, including payment, liability, indemnity, and dispute-related provisions.

13. Disclaimers

To the maximum extent permitted by law, the platform is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted availability, error-free operation, or the conduct, quality, or legality of user-listed items.

Nothing in these Terms excludes rights that cannot be excluded under Australian law, including consumer guarantees under the Australian Consumer Law.

14. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, goodwill, data, or opportunity arising from your use of the platform.

Where liability cannot be excluded, our liability is limited to remedies required by law and, where permitted, to resupply of the relevant services.

15. Indemnity

You agree to indemnify and hold harmless Lhoop, its related entities, and personnel from claims, losses, liabilities, and expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of the platform, or your violation of law or third-party rights.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will post the updated version on this page and update the "Last updated" date. Your continued use of Lhoop after changes take effect means you accept the updated Terms.

17. Governing Law

These Terms are governed by the laws of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Australia and the relevant State or Territory courts for disputes relating to these Terms, subject to any mandatory consumer rights.

18. Contact Us

If you have questions about these Terms, contact our support team: